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To amend City Code 2-728, concerning the Department of Emergency Communications, Preparedness, and Response, to require the routing of E-911 calls for emergency medical services to the Richmond Ambulance Authority by the Department of Emergency Communications, Preparedness, and Response.
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THE CITY OF RICHMOND HEREBY ORDAINS:
?1. That section 2-728 of the Code of the City of Richmond (2020) be and is hereby amended as follows:
Sec. 2-728. Created, composition.
(a) There shall be a Department of Emergency Communications, Preparedness, and Response, which shall be headed by the Director of Emergency Communications, Preparedness, and Response and shall consist of such officers and employees organized into such units as may be provided by ordinance or by the orders of the Director of Emergency Communications, Preparedness, and Response consistent with this division. The Department of Emergency Communications, Preparedness, and Response shall be designated as the public safety answering point (PSAP) for the E-911 telephone system and is charged with the appropriate routing of those E-911 calls received.
(b) Upon receipt of an E- 911 call, the PSAP will process the E-911 call following established PSAP protocols. If the PSAP determines that there is a need for only emergency medical response, the PSAP shall immediately conference the E-911 call to the Richmond Ambulance Authority for further response, to include emergency medical E-911 call processing and dispatch. If the PSAP determines that there is a need for emergency police or emergency fire response in addition to an emergency medical response, the PSAP will process the E-911 call for the appropriate police or fire response, and at the conclusion of processing the E-911 call, the PSAP will then conference the E-911 call to the Richmond Ambulance Authority for further response, to include emergency medical E-911 call processing and dispatch. If at any time the Richmond Ambulance Authority is not a qu...
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